Sorry, it just sounds like a crazy idea for me

Human services are rationed to inadequate level. There is not enough time available to provide support for persons who depend on the system.

Another state employee who is an inspector, this year for the first time did not have the time to inspect all facilities he is required to inspect.

And so Michael Bishop says cut more “fat” out of government????? Remember we are writing about training: When could there be training; there is not time to do the job? John Engler never left Lansing.

Mark John Hunter
Alpena

In the concrete block manufacturing industry I several times met employers who would complain about losing employees after they had trained them. The employees were hired in at about half of what a trained employees were paid at other companies; once trained they were not given pay raises, or only small pay raises. Then the employee would ask for the same or even a little less than what competitors were paying their trained employees. Those employees were often fired for asking, or if lucky already had an offer in hand. I heard this from employers and employees so many times, I wondered how it became such a custom. The position I am thinking of was a cash cow for the employers. Once that employee was lost, it took at least 3 months, generally longer, to find and give basic training and sufficient expereince to run a production line, so often the loss of the employee meant losing a few months profits for a production line!

I think part of the problem with these employers is too big an ego, and having to be in total control. That kind of personality can succeed financially, and often they do not, but they can. The financial success is limited because the benefits of the full ability of their employees can never be realized. The employer is the only one allowed to think.

Mark John Hunter
Alpena

What they didn’t say in the training was the extreme hours of telemarketing and cold calling that employees were expected to do and a meager base salary they get to live off of.

After all of this ideological “fluff” training workers are left with a caffeine headache and the reality of a post collegiate job in a phone bank with an average of $8 per hour in compensation.

Funny their CEO chose not to address these issues in his training……

Michigan ranks as one of the highest mortgage forclosure states in the nation. High volume mortgage brokers have been linked to this problem. Have you looked at the default rate for Quicken originated loans as they compare to the national average? Are they setting up their customers for failure by making the process easier rather than accurate?

Customer service training is needed now more than ever, as long as it is true customer service and not just a way of improving the bottom line at the expense of the customer.

I dont know the statistics of Quicken, but I do know two families who lost their home from Quicken mortgages that they should not have been sqeezed into in the first place.

The process was fast, easy, and handled mostly through email and telephone. E-signatures made quick work of all the necessary paperwork. We had only one “hand-off” to an assistant, rather than the usual 6 or 7. Calls and emails were always returned within 24 hours.

And the best part: Knowing that Quicken was a mortgage broker we anticipated our loan would be sold off shortly after closing. It was, but we were very surprised - and pleased - when we were informed that we could still work through our original Quicken contact person if we had questions or concerns about our loan in the future! WOW! That was a new one for me!! I appreciate this even more than the speed, efficiency, courtesy, responsiveness, and low rate that we got from Quicken Loans.

Please let Quicken management know that their training WORKS!!

Pam Kies-Lowe
A satisfied Quicken customer