http://www.danmulhern.com/wordpress/2007/05/the-amazing-mill-steel/ A weekly stimulant for those who lead Thu, 20 Nov 2008 16:58:16 +0000 http://wordpress.org/?v=2.0.5 http://www.danmulhern.com/wordpress/2007/05/the-amazing-mill-steel/#comment-2909 Fri, 11 May 2007 14:38:43 +0000 http://www.danmulhern.com/wordpress/2007/05/the-amazing-mill-steel/#comment-2909 Another good example of great leadership at a Michigan organization. Wowing customers with great service and caring for employees through friendship, listening and leading remain simple tools we can all use to turn Michigan around. I am perplexed and saddened by the absence of comments regarding your RFL piece Dan. Has Michigan's collective appetite for customer service, quality initiatives and employee caring also departed for the sun-belt? When I first read this RFL piece I thought it would be swamped with well-sayers flocking to this good-news bandwagon - maybe apathy has sapped our industrial and commercial 'pride'? Have we have forgotten customer service and fully appreciated employees remain the nucleus of organizational growth? Another good example of great leadership at a Michigan organization. Wowing customers with great service and caring for employees through friendship, listening and leading remain simple tools we can all use to turn Michigan around. I am perplexed and saddened by the absence of comments regarding your RFL piece Dan. Has Michigan’s collective appetite for customer service, quality initiatives and employee caring also departed for the sun-belt? When I first read this RFL piece I thought it would be swamped with well-sayers flocking to this good-news bandwagon - maybe apathy has sapped our industrial and commercial ‘pride’? Have we have forgotten customer service and fully appreciated employees remain the nucleus of organizational growth?

]]> http://www.danmulhern.com/wordpress/2007/05/the-amazing-mill-steel/#comment-2734 Tue, 08 May 2007 12:55:33 +0000 http://www.danmulhern.com/wordpress/2007/05/the-amazing-mill-steel/#comment-2734 Thank you Dan for the inspiring stories of “the good news” in Michigan! We all need to take these lessons to heart and practice them including telling more and more of “the good news” in Michigan and in our own cities! I had the opportunity to recently hear Mary Kramer from Crain’s speak at a International Council of Shopping Centers (ICIS) Michigan Chapter Networking Breakfast a few ago and she sent the same message…wherever we go, within our State or outside our State we’ve got to tell “the good news” of Michigan & our city! We can be our worst enemy, our worst critic and must combat our tendencies to speak from the gloom and doom side. We must be our own State & City cheerleaders and keep telling the Good News! Sincerely Thank you Dan for the inspiring stories of “the good news” in Michigan! We all need to take these lessons to heart and practice them including telling more and more of “the good news” in Michigan and in our own cities! I had the opportunity to recently hear Mary Kramer from Crain’s speak at a International Council of Shopping Centers (ICIS) Michigan Chapter Networking Breakfast a few ago and she sent the same message…wherever we go, within our State or outside our State we’ve got to tell “the good news” of Michigan & our city! We can be our worst enemy, our worst critic and must combat our tendencies to speak from the gloom and doom side. We must be our own State & City cheerleaders and keep telling the Good News! Sincerely

]]>